Frequently Asked Questions (FAQ) — Thonglor Pet Hospital
Answers to the most common questions from pet owners about our services, pricing, appointments, and everything you need to know about Thonglor Pet Hospital.
Q. What are Thonglor Pet Hospital's opening hours?
A. Thonglor Pet Hospital is open 24 hours a day, 365 days a year with no holidays. Veterinarians are on duty at all times for both emergency cases and scheduled appointments. Call us at 02-079-9999.
Q. How can I make an appointment with a veterinarian?
A. You can book an appointment through 4 channels:
- Online at thonglorpet.com/en/appointment-thonglorpet
- Call 02-079-9999 (24 hours)
- Line Official: https://lin.ee/V7Z94MJ
- Facebook: ThonglorPet
Q. Is there a 24-hour emergency service?
A. Thonglor Pet Hospital has a 24-hour Emergency & Accident Clinic — no appointment needed. We handle accidents, sudden illness, and critical conditions at any hour. Call 02-079-9999.
Q. How many branches does Thonglor Pet Hospital have and where are they located?
A. Thonglor Pet Hospital has 21 branches covering Bangkok, the greater metropolitan area, and provinces including Chiang Mai, Pattaya, Rayong, Phuket, and internationally in Vietnam. View the full list of branch locations at thonglorpet.com/en/branch-thonglorpet
Q. How much do services cost at Thonglor Pet Hospital?
A.
Service | Price
Rabies Vaccine | 490 THB
Dog Combination Vaccine | 690 THB
Annual Vaccine | 790 THB
Spay / Neuter (Lite) | From 7,000 THB
Cataract Surgery PHACO (1 eye) | 15,000 THB
Cataract Surgery PHACO (2 eyes) | 25,000 THB
Cardiac Check-up Package | From 2,000 THB
Dental Scaling | 7,000 THB
Physical Therapy (5 sessions) | 7,500 THB
Pet Taxi | 300–4,000 THB
ll services include specialist veterinary care** and a dedicated anesthesiologist for every procedure requiring sedation — a standard not available at most general clinics. Inquiries: **02-079-9999** or Line @thonglorpet
Q. What animals does Thonglor Pet Hospital treat?
A. Thonglor Pet Hospital treats dogs, cats, and exotic animals — including rabbits, birds, hamsters, hedgehogs, sugar gliders, and reptiles — with dedicated exotic animal specialists on staff.
Q. What specialist centers does Thonglor Pet Hospital have?
A. Thonglor Pet Hospital has 23 specialist centers and clinics, including: Cardiology Center, Ophthalmology Center, Dermatology & Allergy Center, Neurology & Spine Center, Surgery Center, Physical Therapy & Rehabilitation Center, Cat Clinic, Dental Clinic, Oncology Clinic, Orthopedics Center, Internal Medicine Center, Senior Pet Center, Diabetes & Endocrinology Center, and Nephrology & Urology Center.
Q. Does Thonglor Pet Hospital have MRI and CT Scan equipment?
A. Yes. Our Diagnostic Imaging & Ultrasound Center is fully equipped with MRI 1.5 Tesla, CT Scan 128 Slice, Digital X-ray, Fluoroscopy, and Ultrasound — meeting the same diagnostic standards as a human hospital.
Q. Is there an online Telemedicine consultation service?
A. Yes. Thonglor Pet Hospital offers veterinary consultations via video call — no travel required. Ideal for post-treatment follow-ups or initial inquiries. Book at thonglorpet.com/en/center/telemedicine-service
Q. Is there a Pet Taxi pickup and drop-off service?
A. Yes. Thonglor Pet Hospital offers a Pet Taxi service within Bangkok and the greater metropolitan area, starting from 300–4,000 THB depending on distance. Book at thonglorpet.com/en/petcare/pets-taxi
Q. Is there a pet boarding service?
A. Yes. Thonglor Pet Hospital offers Pet Boarding with standard Pet Bed Rooms available at all 21 branches, and VIP Bed Rooms at 8 branches. Veterinarians and nurses are on duty 24 hours a day.
Q. Is anesthesia safe for pets? What precautions does Thonglor Pet Hospital take?
A: When performed correctly, veterinary anesthesia is highly safe. Thonglor Pet Hospital follows a 4-step protocol for every case requiring sedation:
1. Pre-anesthetic blood panel — evaluates kidney and liver function to assess risk before administering any anesthesia
2. Assessment by an anesthesia specialist — selects the appropriate drug type and dosage based on the patient's weight, age, and medical history
3. Continuous monitoring throughout sedation*— using SpO₂ monitor, ECG, blood pressure, and body temperature equipment
4. Post-anesthesia recovery care — veterinarians and nurses monitor the patient until full recovery
Q. Why is a specialty animal hospital more expensive than a regular clinic? Is it worth it?
A: The cost at Thonglor Pet Hospital includes what most general clinics do not offer:
1. 23 specialist disciplines with dedicated trained vets Each center has doctors with formal specialty training: cardiologists, neurologists, ophthalmologists, dermatologists, oncologists — not general practitioners managing all conditions.
2. Hospital-grade diagnostic equipment MRI 1.5 Tesla, CT Scan 128 Slice, Digital X-ray, Fluoroscopy, Laparoscopy — enabling accurate diagnosis from the first visit and reducing repeat treatments.
3. Dedicated anesthesiologist for every surgery A specialist anesthesia team monitors every procedure,
4. 24-hour ICU and Critical Care Supports post-operative and critical cases with veterinary staff on duty through the night.
Accurate diagnosis from the start typically reduces long-term treatment costs compared to repeated misdiagnosis at lower-cost clinics.
Why Choose Thonglor Pet Hospital?
- Open 24 hours at every branch
- 300+ specialist veterinarians
- 23 specialist centers and clinics
- 31 years of experience — over 421,000 cases treated
- Asia's Best Animal Hospitals Awards 2025
- ISFM Cat Friendly Clinic certified
For further questions, contact us at Tel. 02-079-9999 (24 hours)