Finding veterinary care in a new country starts with clear information. Whether you have recently moved to Thailand or have lived here for years, these FAQs explain how to arrange a visit, request English-speaking assistance, continue your pet’s treatment and plan for travel.
Thonglor Pet Hospital provides preventive care, emergency treatment, specialist services and ongoing veterinary care. Services, opening hours and language support vary by branch.
Yes. English-speaking veterinary support is available at selected Thonglor Pet Hospital branches. Please mention your preferred language when booking so the team can confirm availability and help arrange your visit.
The Asoke-Prasarnmit branch provides English-speaking support for international clients, including treatment explanations, cost estimates, home-care instructions and referral coordination.
Choose a branch based on your location, the care your pet needs and your preferred language. For international pet owners around Asoke, Sukhumvit, Phrom Phong, Thonglor and Ekkamai, Asoke-Prasarnmit is one option with English-speaking support.
For specialist treatment or advanced diagnostic tests, contact the hospital to confirm the appropriate location before travelling.
Find a Thonglor Pet Hospital branch.
Bring any available vaccination records, microchip details, previous medical reports, laboratory results and information about current medications or supplements.
If your pet has an ongoing condition, include recent treatment summaries and the contact details of the previous veterinary clinic. Photos or videos of intermittent symptoms can also help explain your concerns during the consultation.
Please bring the original records and an English summary if available. Useful information includes the diagnosis, recent test results, imaging reports, medication names, doses and treatment dates.
Let the hospital know in advance if your pet has a complex medical history or records in another language, so the team can explain what information is needed for the visit.
You can request an appointment online, message LINE @jaothonglor, or call +66 2 079 9999.
Please provide your preferred branch, appointment date, pet’s species, reason for visiting and any need for English-speaking assistance. Wait for confirmation of the appointment time and location before travelling.
General consultations may be available on a walk-in basis, depending on the branch’s opening hours and veterinary availability.
Book ahead for specialist consultations, advanced imaging and planned procedures. Emergency patients can go directly to a branch providing emergency care without waiting for an appointment.
No. Some branches provide 24-hour care, while other locations and Pet Wellness Centers have specific opening hours.
Check your chosen branch before visiting, especially at night. Specialist consultations and individual services may follow a different schedule from the hospital’s general opening hours.
Check branch locations and opening hours.
Take your pet to a Thonglor Pet Hospital branch that provides 24-hour emergency care. An appointment is not required for emergency assessment.
If someone can call safely while you travel, contact +66 2 079 9999 or the branch directly to describe your pet’s condition and coordinate arrival. Do not wait for a chat reply before seeking urgent care.
View Emergency and Urgent Care services.
Difficulty breathing, collapse, loss of consciousness, ongoing seizures, heavy bleeding, serious trauma, inability to urinate or suspected poisoning require urgent assessment.
Go to a branch providing emergency care. If possible, bring information about existing illnesses, current medications and any substance your pet may have swallowed.
The total cost depends on the consultation, tests, medication, procedures and level of care your pet needs. A routine health visit and treatment for a complex illness will have different costs.
For services with published prices, review the current packages and promotions. For other visits, contact your preferred branch with details of the service or concern.
Yes. You can ask about consultation fees and published package prices before visiting.
For an illness or injury, an examination may be needed before an estimate can be prepared. During the consultation, ask the team to explain the proposed tests, treatment options, what the estimate includes and what could change the total cost.
Coverage depends on your insurer and policy. Check whether veterinary treatment in Thailand is covered, whether pre-authorisation is required and which documents you need for reimbursement.
Before your visit, ask the branch about the supporting documents it can provide. Confirm payment arrangements directly; insurance coverage does not automatically mean direct billing is available.
A veterinarian can assess your pet’s current condition and review the previous treatment plan. Bring medical reports, recent test results and details of all current medications.
Tell the team how much medication you have remaining when you book. The veterinarian will discuss the appropriate next steps and whether further testing or specialist assessment is needed.
Contact the hospital with your pet’s diagnosis, current symptoms and available medical records. The team can help identify a suitable branch and coordinate a specialist appointment or referral.
Services include areas such as cardiology, ophthalmology, dermatology, internal medicine, neurology, orthopaedics, oncology and surgery. Availability varies by branch.
Thonglor Pet Hospital offers advanced diagnostic imaging, including MRI, CT scans and ultrasound, at equipped locations. Your veterinarian will recommend the test appropriate for your pet.
Confirm the location, appointment and preparation instructions before visiting.
Learn about diagnostic imaging.
Tell the veterinary team about previous illnesses, current medications, allergies and any past problems with anaesthesia.
The veterinarian will assess your pet and discuss the proposed procedure, relevant tests, anaesthetic plan and recovery care. Follow the specific instructions provided for food, water and medication before the appointment.
Learn about surgery and anaesthesia services.
Mention this when arranging your appointment. English-speaking support at selected branches can help explain treatment plans and home-care instructions.
If you need a written summary, medical report or documents for a veterinarian overseas, tell the branch what you need and confirm the available format and preparation time.
Bring your pet’s vaccination and travel records, microchip details and current parasite-prevention products.
The veterinarian can review your pet’s health history, lifestyle and existing care plan, then discuss vaccination, parasite prevention, nutrition and ongoing monitoring appropriate for your pet in Thailand.
Thonglor Pet Hospital treats dogs and cats. Exotic pet care is available at selected branches, depending on the animal species and veterinary schedule.
For rabbits, birds, reptiles or other exotic pets, confirm the species and appointment availability before travelling.
Pet Taxi services are available subject to the route, schedule, vehicle availability and your pet’s needs.
Contact the team in advance with your pick-up location, destination, pet’s size and any medical or handling requirements. Confirm the fare and transport arrangements before booking.
Boarding is available at selected branches. Contact your preferred location to check room availability, health requirements, feeding arrangements and check-in conditions.
Tell the team about medications, medical conditions and behavioural needs before booking. Pets requiring treatment or clinical monitoring may need a different care arrangement from routine boarding.
Ask the branch to assess the care required before confirming a stay. Provide the diagnosis, medication list, dosing schedule, feeding instructions and emergency contact details.
The team can discuss whether routine boarding, Medical Boarding or inpatient care is appropriate for your pet’s needs.
Yes. Pet Relocation services can help with travel preparation, including microchipping, health assessments, vaccination planning, rabies antibody testing and documentation, according to the destination and service required.
Share your destination, intended travel date, airline and existing records so the team can discuss the preparation process.
Explore Pet Relocation services.
Contact the Pet Relocation team as soon as you know your destination and expected departure date. Preparation can take several months, depending on the required tests, vaccination history and waiting periods.
Ask for a timeline based on your pet’s records and travel plans before finalising arrangements.
Need help choosing a branch, arranging ongoing care or booking with English-speaking assistance? Tell us where you are based and what your pet needs.
Book a visit: Request an appointment
Call within Thailand: 02-079-9999
Call from overseas: +66 2 079 9999
LINE: @jaothonglor
Locations: Find a branch
Please request English-speaking assistance when booking so the team can confirm availability.
For emergencies, go directly to a branch providing emergency care rather than waiting for an online appointment confirmation.