Emergency Preparedness FAQ for Pet Owners at Thonglor Hospital

FAQ: Frequently Asked Questions -- In Case of an Earthquake / Emergency at the Animal Hospital

1. If an earthquake happens while my pet is at the hospital, will they be safe?

✅ Answer: The hospital has basic safety measures and an emergency plan in place. Our staff will immediately move animals to a safe area and check on every animal's condition right after the incident.

2. How will staff evacuate animals in an emergency?

✅ Answer: We use equipment such as transport carriers, leashes, and pet travel bags to safely move animals out of at-risk areas. Trained staff are responsible for each zone.

3. What happens if a pet gets scared or escapes their cage during an earthquake?

✅ Answer: We will try to calmly control the situation, use calming techniques to reduce the animal's stress, and systematically search for the animal -- such as checking CCTV footage, making internal announcements, and immediately notifying the owner.

4. Can owners come pick up their pet after the incident?

✅ Answer: Yes, but we ask owners to contact us first so we can assess the safety of the area. Once it's confirmed safe, staff will notify you on the pickup procedure.

5. If a pet is injured in the incident, how will the hospital take care of them?

✅ Answer: A veterinarian will provide immediate initial treatment, and will inform the owner of their condition, the necessary treatment, and options for continued care.

6. Does the hospital regularly prepare for emergencies?

✅ Answer: Yes. The hospital regularly conducts disaster and emergency response drills, covering staff, equipment, and facilities, to ensure the maximum safety of pets and staff.